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iDefigo is committed to maintaining the privacy of our customers and other users of our site. We comply with data protection laws that are applicable in respect of data processing within the UK. Where we have agreed to provide services to customers, that customer will determine the purposes and the manner in which personal data is processed (the Data Controller). In all other cases, Idefigo will be the Data Controller. 


This privacy notice sets out how we collect, use and protect your personal information and your rights in relation to your information. 


What type of data do we collect? 

In order to provide details of the services that may be of interest to you, it is necessary for us to collect and process personal data about you. Categories of personal data that we collect includes: 

personal details (for example, your name) 

your contact details (for example, your work address, phone number and e-mail address) 

electronic information (for example, your IP address) 


How will we use your data? 

Your personal data will be stored, processed, used and disclosed by us in the following ways: 

· To respond to your queries 

· To provide you with information about our services 

· To better understand your servicing and marketing preferences 

· To improve our business and the service we provide 

We do not collect or compile personal information for distribution or sale to third parties for consumer marketing purposes or host mailings on behalf of third parties.


How is your data safeguarded? 

The security of your data is important to us. Access to the data is only provided to our staff and other third parties who need access for the purposes described above. 


We have in place security measures to protect the security of your personal information and keep it confidential. We review these measures regularly to make sure they remain appropriate. We cannot guarantee the security of any third-party application you may use to transmit your data (for example, internet browsers). 


We may transfer and process your data outside of the UK. Where your personal information is to be transferred outside the UK, we will take reasonable steps to ensure that there are appropriate safeguards to protect your information. 


We will keep your personal information for at least as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal, regulatory and professional obligations. 


On what grounds will we process your personal data? 

We must have a legal reason to process your personal information. The information will be processed to meet our legitimate interests to provide you with information about our services. 


Links to other sites 

Our site may, from time to time, contain links to other websites, mainly those of our partners and clients, but also those of other third parties. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 


Your information 

You have rights regarding your personal information, including the right in certain circumstances to access, correct or delete your personal information or to restrict or object to our use of it. We may need extra information from you to deal with any request. If you would like to discuss or exercise these rights, please write to us at: Merlin House, Brunel Road, Theale, Reading RG7 4AB enclosing your postal details or email


In the event that you have cause for complaint, please contact us and we will follow up to resolve this. If you have a data privacy related complaint, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO). 


Registered Office 



Data Protection Officer 

Neil Boxer


Telephone: (0118) 315 0125



This policy is under regular review. This policy was last amended on 1 August 2019. 





By accessing and using, the Idefigo website (our site) you agree to be bound by these Terms of use, our Privacy policy and our Cookie policy (together the “Terms”) which together govern such access and use. 


Please read the Terms carefully before you start to use our site. If you do not agree to the Terms, you must not use our site. 


If you breach the Terms your right to access and use our site will cease immediately. 


INFORMATION ABOUT US is a site operated by Idefigo (“we”, “us”, or “our”). We are a limited company, registered in England under company number 10481126 and have our registered office at Merlin House, Brunel Road, Theale, Reading RG7 4AB. 



We may revise these Terms of use at any time by amending this page. 

Please check this page from time to time to take notice of any changes we have made, as they are binding on you. 



We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. 

We do not guarantee that our site, or any content on it, will be free from errors or omissions. 



We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you, if for any reason, our site is unavailable at any time or for any period. 


You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of the Terms, and that they comply with them. 



We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 


You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 



The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date. 



Nothing in the Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site. 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 



We cannot guarantee that our site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. 


You must not misuse our site by knowingly introducing viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. 



You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 


You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 


You must not establish a link to our site in any website that is not owned by you. 


Our site must not be framed on any other site. 


We reserve the right to withdraw linking permission without notice. 


Third party links and resources in our site: 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. 



The Terms will be governed by, and construed in accordance with, the laws of England and each party hereby submits to the exclusive jurisdiction of the courts of England and Wales. 


CONTACT US You can email us with any questions, queries or complaints at



Idefigo (“we” or “our”) uses technology to collect information about the use of our website ( (our site) and to distinguish you from other users of our website, in order to improve your experience when you browse our site. 


In order to collect the information, our site uses cookies. A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website. 


We use the following cookies on our website: 

Strictly necessary cookies – These cookies are essential in order to enable you to move around the website and use its features. Without these cookies the services you have asked for cannot be provided. They are deleted when you close the browser. These cookies do not collect personal information about you. 

Analytical/Performance cookies – These cookies collect information in an anonymous form about how visitors use our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. 

Functionality cookies – These cookies are used to recognise you when you return to our site. This enables us to personalise our content for you. Functionality cookies are only activated on our website when you make a particular selection or carry out a particular action. 


Our site may link through to third party websites, which may also use cookies over which we have no control. We recommend that you check the relevant third parties’ privacy notices for information about any cookies they may use. 


You can configure your web browser to refuse cookies, to delete cookies or to be informed if a cookie is set. The Help function within your browser should tell you how. 

You can find out more about cookies by visiting, which contains comprehensive information on how to set, manage and delete cookies as well as more general information about cookies. 

Please be aware that restricting cookies may impact on the functionality of our site. 

This policy is under regular review. This policy was last amended on 1st August 2019.



Please see our Privacy Policy for information on how we process your data and our data controller.

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